Service Delivery Policy
Cosmisk sells software, not physical goods. Nothing is shipped. There is no courier, no consignment and no physical delivery address. This policy describes how access to the Services is delivered to you electronically.
How and when the Service is delivered
- Access to Cosmisk is provisioned immediately and automatically upon successful confirmation of payment by our payment gateway.
- Delivery is made electronically to the email address registered on your account, in the form of account access at https://cosmisk.com.
- A confirmation email containing your subscription details and invoice is sent to the same address, ordinarily within a few minutes of payment.
- The Services are delivered over the internet and are available continuously, subject to scheduled maintenance and to events outside our reasonable control.
If access is not provisioned
In the rare event that payment succeeds but account access is not provisioned, or you do not receive your confirmation email, please first check your spam or promotions folder. If it is not there, contact us at support@cosmisk.com or +91 96625 98320. We will restore access or, where we are unable to do so, issue a full refund of the amount charged.
Service availability and support
- Support is provided by email at support@cosmisk.com, ordinarily responded to within one (1) business day.
- Business days are Monday to Friday, excluding public holidays in India.
- Where planned maintenance is expected to interrupt the Services materially, we will give advance notice by email or by notice on the Platform.
Geographic scope
The Services are offered to customers in India. Pricing is displayed and charged in Indian Rupees (INR), inclusive of GST. Personal data is primarily stored and processed in India, as described in the Privacy Policy.